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Understand Your Rights and Our Policies

inatigel operates under a set of clearly defined terms that govern account access, data handling, and platform use — all shaped for Indonesia, where availability depends on local law and eligible regions.

Account TermsData & PrivacyDANA, OVO, GoPay PolicyJurisdiction NoticeContact Rights
inatigel Understand Your Rights and Our Policies
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We handle your personal data with a clear purpose: to run your account, process your payments, and protect the platform from misuse. Data is not sold to third parties. Here is how each key area works in practice.

Data Retention

We keep account and transaction data for as long as your account is active and for a standard period after closure. You can request a summary of what we hold by contacting support with your account ID.

Cookies and Session Tracking

Cookies help your session stay active across pages and remember your preferred wallet method — whether that is DANA, OVO, or GoPay. You can adjust cookie preferences in your browser, though some functions may not work without them.

Account Security

Your account is protected by OTP verification at login. If you change your linked wallet or reset your password, a new OTP is sent to your registered mobile number before the change takes effect.

Requesting Changes

To correct personal details, request data deletion, or update your linked wallet identity, use the account portal or contact support via live chat. Identity verification is required before any sensitive change is processed.

POLICY CONTACT

Reach Us for Any Legal or Policy Question

If you have a question about your rights under our terms, want to request a copy of data we hold, or need to flag a policy concern, our support team is the right place to start. We handle account-level policy questions, wallet-linked identity queries, and data access requests through the channels below.

Team online

Live Chat

Open the chat widget from any page on inatigel. For policy and legal questions, describe your concern clearly and include your registered account email so we can locate your record.

Email Support

Send detailed policy or data requests to our support address. Include your account ID and the wallet type — DANA, OVO, or GoPay — linked to your account to speed up verification.

Account Portal

Log in and go to your account settings to submit a formal data request or dispute a transaction record. The portal keeps a timestamped trail of your submission for reference.

Common Questions About Legal Terms

These are the questions we hear most often about how our terms, data practices, and account policies actually work. Each answer reflects how inatigel handles the situation in practice.

Access depends on local law in your region. We do not make legal certainty claims. It is your responsibility to confirm that using this platform is permitted where you are located before registering.

We store your registration details, linked wallet information — DANA, OVO, or GoPay — transaction history, and login records. You can request a summary of this data by contacting support with your account ID.

Yes. Submit a deletion request through the account portal or via email support. We will verify your identity first, then process the request in line with our standard data retention policy.

Your linked wallet — DANA, OVO, or GoPay — must match the name on your registered account. A mismatch may delay or block withdrawals until identity verification is completed through support.

Log in, go to your account portal, and submit a dispute with the transaction date and amount. Our team reviews the record and responds through the same portal, keeping a timestamped trail of each step.

Our terms allow us to suspend or close accounts that breach our conditions — such as duplicate accounts or mismatched wallet identity. We aim to notify you first unless the breach poses an immediate risk to the platform.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.